Policies, Terms, & Conditions

 

Operational Policies

Technology Requirements

  1. Client must have access to high speed internet services with sufficient bandwidth to support video conferencing in order to use this service.

 

Valid Periods of Package Pricing Plans

  1. Each selected tutoring pricing plan is good for a limited duration of time that correlates with one tutoring session per week. For example, the 8 Lessons Plan is valid for two months (8 weeks). (The exception to this rule is the French Course -Instant French - which carries a valid period of eight months to complete six tutoring sessions.)

  2. Clients receive an automatic one week grace period and may request up to a four-week extension of the valid period under unusual or unforeseen circumstances, including public school or family vacations that fall within the valid period. Such requests should be made directly to the client’s instructor.

  3. After the end of the valid period plus five weeks, clients forfeit the remainder of any unused tutoring sessions in their plan and there is no refund.

  4. Clients are always free to schedule more than one session per week and to use remaining sessions in their plan faster subject to tutor availability.

 

Communications With Instructors & Initial Contact

  1. After client has scheduled the first tutoring session, client will be contacted directly by their instructor to set up an Introductory Session. This initial contact may occur by either phone or email.

  2. Methods of communication with clients is at the discretion of the instructor, including selection of a mutually acceptable online meeting platform.

 

Missed Appointments

  1. Client agrees to make every effort to be at their computer and ready for a scheduled session at least five minutes prior to the scheduled start time.

  2. Clients who miss scheduled appointments forfeit that session. Instructors may declare a session forfeited 15 minutes after the scheduled start time. Forfeited sessions are not eligible for refund.

 

Duration of Appointments

  1. Appointments end 50 minutes after the scheduled start time regardless of the actual start time.

 

Appointment Cancellations & Rescheduling

  1. Clients may cancel an appointment up to 12 hours prior to scheduled start time without penalty.

  2. Clients may cancel, and reschedule an appointment online by logging into the website and going to My Bookings, or via the Motivating Tutors Wix mobile app.

  3. In the event that a booking is cancelled by the instructor, the instructor will communicate directly with the client regarding rescheduling the appointment.

 

Changing Instructors

  1. Clients may request to change their instructor at any time without penalty by emailing the Administrator & Tutor Coordinator at bruce@motivatingtutors.com. Granting the request will require availability of another instructor in the same subject.

 

Termination of Services

  1. Instructor will have the right in his/her sole discretion to immediately terminate any tutoring session for abusive or otherwise unacceptable client behavior. Client’s account will be terminated. No refund will be provided for remaining time in the terminated session. Refund will be provided for the value of any remaining sessions in inventory.

 

Terms & Conditions

This website is owned and operated by Motivating Tutors LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors access to educational tutoring. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When purchasing our services, you agree that: (i) you are responsible for reading the full operational policies listed above before making a commitment to purchase the service: (ii) you enter into a legally binding contract to purchase the service when you commit to buy a tutoring session or course and you complete the check-out payment process. By using this website and purchasing a product of this website you agree to abide by the operational policies delineated above.

 

Students, parents, or guardians understand that individual tutors have sole discretion to choose and utilize their preferred methods and content of instruction, and that the company provides no direction in this regard. Motivating Tutors LLC make no warranties and or promises of student success in regard to tutoring.

 

Clients are encouraged to discuss with their tutor any and all issues or concerns that arise, but also should report any unresolved issue to the tutoring coordinator at bruce@motivatingtutors.com


The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Already purchased packages are not subject to pricing change.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. In this event refund of the value of any remaining sessions in inventory will be provided.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Motivating Tutors LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, operational policies or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to pre-paid services such as tutoring packages, refund shall be provided for the value of any remaining sessions in inventory.

You agree to indemnify and hold Motivating Tutors LLC harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Motivating Tutors LLC be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Motivating Tutors LLC assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the Commonwealth of Pennsylvania, USA without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Franklin County, Pennsylvania. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.